These Terms of Service (“Terms”) govern your access to and use of the Microtica Agents website and application (the “Service”), provided by Microtica Inc, a company incorporated in the United States (“Microtica”, “we”, “us”). By accessing or using the Service, you agree to these Terms. If you use the Service on behalf of an organization, you agree to these Terms on its behalf.
1. The Service
Microtica Agents is an AI investigator for cloud infrastructure. It connects to environments you authorize (such as AWS and Kubernetes), investigates read-only, and returns a case — root-cause findings, an evidence timeline, a confidence read, and a proposed fix. Any change is executed only with your explicit approval.
2. Accounts and eligibility
You must provide accurate information, keep your credentials secure, and are responsible for activity that occurs under your account. You must be able to form a binding contract and use the Service in compliance with applicable laws and these Terms.
3. Plans, credits, and billing
- The Service is offered on Free, Pro, and Team plans, plus Enterprise. Paid plans are billed in advance on a recurring basis.
- Investigations consume credits. Each plan includes a monthly credit allotment; on paid plans you may purchase add-on credit packs and enable auto-top-up.
- Fees are non-refundable except where required by law. You authorize us to charge your payment method for applicable fees, add-ons, and renewals.
- We may change pricing; changes take effect from your next billing cycle.
- You can upgrade, downgrade, or cancel at any time. Upgrades apply immediately; downgrades take effect at the next billing cycle.
See the Pricing page for current plans.
4. Your cloud access and responsibilities
- You decide what the agent can access and grant access through credentials you control and can revoke at any time.
- The agent is read-only by default. Any change it proposes (such as a rollback or configuration update) runs only after you approve it, using a separate, explicitly granted permission.
- You are responsible for reviewing the agent's findings and for any action you choose to approve or take, and for your own environments, data, and backups.
5. AI output
The Service uses AI to investigate and to generate findings, confidence reads, and proposed fixes. This output is assistive and may be incomplete or incorrect. It is not professional, legal, or operational advice, and is not a guarantee of any outcome. You remain the decision-maker: always apply your own judgment before approving or acting on any proposed fix.
6. Acceptable use
You agree not to:
- use the Service unlawfully, or to access environments you are not authorized to access;
- interfere with, disrupt, or place undue load on the Service;
- reverse engineer or attempt to extract source code, except to the extent permitted by law;
- resell or provide the Service to third parties except as allowed by your plan; or
- use the Service to develop a competing product.
7. Your data
As between you and Microtica, you own your data, including the environment data the agent reads and the cases produced for you. You grant us a limited license to process this data to provide and improve the Service, subject to our Privacy Policy. We treat your data as confidential.
8. Intellectual property
The Service — including its software, design, and content — is owned by Microtica and its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service in accordance with these Terms. Microtica names and logos are our trademarks.
9. Third-party services
The Service integrates with third-party services, such as cloud providers and AI providers. Your use of those services is governed by their own terms, and we are not responsible for them.
10. Disclaimers
The Service is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, or that any finding will be accurate or complete.
11. Limitation of liability
To the maximum extent permitted by law, Microtica will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability for any claim relating to the Service will not exceed the amount you paid us for the Service in the twelve months before the claim.
12. Indemnification
You agree to indemnify and hold Microtica harmless from claims, losses, and expenses arising out of your use of the Service, your data, or your violation of these Terms or applicable law.
13. Term and termination
These Terms apply while you use the Service. You may stop using the Service and cancel at any time. We may suspend or terminate your access if you breach these Terms or to protect the Service or other users. On termination, your right to use the Service ends; provisions that by their nature should survive (such as intellectual property, disclaimers, and limitation of liability) will survive.
14. Changes
We may modify the Service or these Terms. We will post updated Terms with a new “Last updated” date and, where appropriate, notify you. Your continued use of the Service after changes take effect means you accept the updated Terms.
15. Governing law
These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules. You and Microtica submit to the exclusive jurisdiction of the state and federal courts located in Delaware for any dispute arising out of or relating to these Terms.
16. Contact
Questions about these Terms? Contact us at support@microtica.com.